Who does DropletAI serve?

DropletAI serves two customer groups: automation equipment OEMs and solution providers, plus warehouse and factory operators that need a practical path from digitalization to automation and intelligence.

What does digitalization to automation to intelligence mean in practice?

Operations are first digitalized for visibility and control, then automation is introduced where data shows clear ROI, and finally AI is layered for diagnostics, optimization, and decision support.

What scenarios and technologies does DropletAI cover?

Core scenarios include picking, handling, and sortation across industrial and warehouse environments, using AMR, ASRS, conveyors, robots, robotic arms, vision systems, and AI.

How should OEMs and operators start with DropletAI?

OEM teams usually start with delivery and field-service gap mapping, while operators start with digitalization and automation readiness assessment. Both paths move through phased plans with clear scope, accountability, and measurable outcomes.

Enterprise Ready

Single-Tenant Security

Deployments Online

AI Platform Engineering

One platform.Every service operation.

Software, hardware, and field service are converging—but your tools haven't.

DropletAI unifies everything—from intake to resolution—in one intelligent timeline.

Faster resolutionsHappier customersLess downtimeLess busywork

CRM

ERP

Excel

Phone

The Case Timeline

Customer Intake

AI Assist

Part Ordered

Resolved

See How It Works

“Your team shouldn't need 6 systems open to close one service case.”

CRMERPExcelEmailWhatsAppPhone

The average field service call touches 4+ systems. That's not efficiency—it's archaeology.

How It Works

Autonomous Service Funnel

Every interaction becomes a self-resolving event. No forms. No delays.

Conversational Intake

Chat or voice. AI extracts context instantly.

Automated Resolution

Searches history & docs for immediate solutions.

Smart Escalation

Engineers get full context, not blank tickets.

Closed-Loop Learning

Every resolution trains the system for next time.

Live Interaction

“Robot E-42 stopped at Site B. Error code E-301.”

Atlas AgentE-301 indicates sensor obstruction. Based on Site A resolution, check the lidar lens.

Lidar Cleaning Guide.pdf

Asset Context

Model: AMR-G3

Warranty: Active

Fragmented systems are like a dry riverbed—
data flows in, but nothing connects.
DropletAI captures every service action as intelligence your engineers can actually use.

The Case Timeline

Everything about a case. One scroll.

Email, phone, portal, or field report—all unified

AI surfaces similar cases and suggested next steps

Parts, technician dispatch, resolution—all linked

Every case makes your team's next resolution faster

See it in action

Customer Intake

AI Assist

Part Ordered

Tech Dispatched

Resolved

See It In Action

Your service operations, unified.

New Cases

In Progress

Waiting

156

Resolved

CASE-2024-1847

HMI Display showing error code E-401

S1Engineering

2h 15m

CASE-2024-1842

Preventive maintenance scheduled - Unit #A7

S3Service Ops

18h 42m

CASE-2024-1839

Quote request for extended warranty

S2Account Mgmt

1d 4h

AI Assistant — Relevant History

Similar case found: CASE-2023-892

Your team resolved E-401 by updating firmware to v2.4.1 and recalibrating display settings.

92% match

Related part information

Display cable #DC-2847 was used in similar cases. Currently in stock at Warehouse A.

78% match

AI-Powered Intelligence

Your team's expertise, amplified by AI.

AI handles the busywork—searching knowledge, surfacing solutions, capturing documentation. Your engineers stay in control of decisions and customer relationships.

Atlas

Resolution Assistant

Searches your knowledge base and past cases to surface relevant solutions. Your engineers review, adapt, and apply—AI just speeds up the search.

Case history searchKnowledge retrievalSolution suggestionsConfidence scoring

Knowledge Base

Instant Access

Service manuals, past cases, technical bulletins, engineer notes—all searchable in seconds.

Service Manuals

Technical Bulletins

Past Cases

Internal Docs

Email Threads

Engineer Notes

Echo

Documentation Assistant

Captures notes, tracks diagnostic steps, and drafts RCA reports—so your engineers can focus on solving, not documenting.

Live note captureDiagnostic trackingRCA draftingKnowledge preservation

380K+

Cases analyzed per tenant

85%

AI-assisted resolution rate

<2s

Knowledge retrieval time

Who We Serve

Built for industrial service operations.

Software, hardware, and onsite service—unified. Enterprise-grade security and control.

Industrial Automation OEMs

Manage global installed base from one view

Track warranty, contracts, and entitlements

Capture service patterns across product lines

System Integrators

Multi-vendor equipment, one service platform

Coordinate field engineers across sites

Preserve institutional knowledge when people leave

Service Organizations

Optimize dispatch and first-time-fix rates

Real-time parts availability and ordering

Give customers visibility without the phone calls

Enterprise Ready

Single-Tenant Hosting

Your own isolated instance. No noisy neighbors, no shared databases.

Your Data, Your Control

You own it. Export anytime. Delete anytime. No lock-in.

Deploy Anywhere

Our cloud, your cloud, or on-premise. We handle the infrastructure.

White-Label Ready

Your brand, your domain (free yourcompany.supportportal.ai included), plus a customer portal for seamless engagement.

Full Code Delivery

Complete source code handoff available. Build on top of it, customize it, or develop independently—it's yours.

Dedicated Support

We work as an extension of your team. Fast iterations, custom enhancements, and continuous improvements—your success is ours.

SOC 2 Type II

ISO 27001

GDPR Ready

Google Cloud Partner

Product Architecture

Modular. Scalable. Yours.

Choose the modules that fit your needs. Deploy your way.

AI Service Operations Platform

End-to-end service management powered by AI

Ideal for organizations needing a complete service platform with customer engagement for service enablement.

Platform deployment & tenant setup
AI agent configuration (intake, triage, scheduling, insights)
Initial workflows, SLA models & contract logic
Basic token allowance included
Production support & monitoring

Service Operations Enablement

AI Knowledge Copilot Platform

Your team's intelligent knowledge layer

Ideal for organizations with existing ticketing systems who want to add AI knowledge for faster issue resolution and intelligence.

Knowledge base, diagnostics & AI assistant
Intelligent search & reasoning engine
Platform deployment & tenant setup
Basic token allowance included
Production support & monitoring

Knowledge Intelligence

Complete Platform

Operations + Knowledge, unified as one seamless experience

The most common choice—combines both platforms with bundled discount pricing.

Full AI Service Operations Platform
Full AI Knowledge Copilot Platform
Seamless integration & unified AI layer
Single data platform
Bundled discount pricing

Maximum Impact

Deployment Options

Hosted for You

We manage infrastructure. You focus on service.

Fully managed cloud hosting
Automatic updates & maintenance
24/7 monitoring & support

Excessive or abnormal AI usage, as well as model cost fluctuations, may result in pricing adjustments subject to mutual agreement during support renewal.

Full Code Delivery

Complete source code. Deploy on your terms.

Full source code delivery
Deployment documentation
Architecture walkthrough
Limited knowledge transfer sessions

No hosting included. You manage your own infrastructure.

Ready to unify your service operations?

Or email us at hello@dropletai.services

30-minute call • See your use case • No commitment