AI Agent Platform for Industrial Operations
Connect service workflows, automation systems, and enterprise data through intelligent AI agents that turn unstructured events into structured, actionable work.
Platform Overview
Droplet AI is an AI-driven operations platform that connects service workflows, automation systems, and enterprise data, transforming unstructured events into structured, executable work cycles.
Intelligent agents that analyze service tickets, query systems, generate recommendations, and write results back to source systems.
- Automated evidence collection from logs, metrics, and system states
- Root cause analysis and next-step recommendations
- Structured work item creation with evidence packages
- Seamless integration with existing ticketing systems
Voice-first field operations platform with structured reporting, evidence management, and bilingual capabilities.
- Voice-powered ticket creation and field updates
- Automated extraction of parts, labor, steps, and downtime causes
- SOP-guided execution with instant deliverables
- Dual-language reports for multinational operations
Core Concepts
Evidence-first, auditable execution — designed for warehouse automation operations.
Components
Agents and workflows that connect systems, teams, and field execution.
- Ingest tickets from OEM or enterprise systems
- Gather evidence: logs, metrics, status snapshots
- Recommend likely root causes and next steps
- Push updates back to the original system
- Voice-first ticket creation and field updates
- Structured extraction of parts, labor, steps, downtime causes
- AI-guided SOP and execution checklist
- Instant report generation and acceptance workflows
- OEM systems: RMS/WMS/SCADA and ticketing tools
- Databases: PostgreSQL/MySQL/Oracle
- Observability: logs and monitoring platforms
- Secure read-only templates and controlled access
How It Works
A repeatable loop: evidence → decisions → actions → outcomes → learning.
Solutions
Built for OEMs, operators, and service providers in warehouse automation.
- AI-assisted L2/L3 troubleshooting for recurring issues
- Evidence-driven recommendations pushed into your ticketing system
- Faster resolution and consistent service quality across sites
- Support global expansion with local delivery and maintenance capabilities
- Faster issue triage and dispatch
- Field workflows that reduce documentation time
- Unified service visibility across robotics and material handling
- Structured data for MTTR/SLA and root-cause trends
- Voice-first field reporting and instant deliverables
- SOP-guided execution and reduced rework
- Bilingual reports to support multinational customers
- Data-driven proof of value for billing and renewals
Industries & Scenarios
Warehouse automation scenarios where evidence-first service operations matter.
Security & Trust
Security by Design
- Read-only by default for external systems
- Template-based query access (no free-form SQL in production)
- Full audit trails for evidence and updates
- Role-based access control (customer / OEM / provider / engineer)
- Human-in-the-loop approvals for sensitive actions
About Us
Droplet AI is an AI-driven operations company focused on service execution and automation outcomes. We combine AI agent engineering with field delivery expertise to build systems that work in production.