One platform.Every service operation.
Software, hardware, and field service are converging—but your tools haven't.
DropletAI unifies everything—from intake to resolution—in one intelligent timeline.
“Your team shouldn't need 6 systems open to close one service case.”
The average field service call touches 4+ systems. That's not efficiency—it's archaeology.
Autonomous Service Funnel
Every interaction becomes a self-resolving event. No forms. No delays.
Conversational Intake
Chat or voice. AI extracts context instantly.
Automated Resolution
Searches history & docs for immediate solutions.
Smart Escalation
Engineers get full context, not blank tickets.
Closed-Loop Learning
Every resolution trains the system for next time.
See It In Action
Your service operations, unified.
HMI Display showing error code E-401
Preventive maintenance scheduled - Unit #A7
Quote request for extended warranty
Similar case found: CASE-2023-892
Your team resolved E-401 by updating firmware to v2.4.1 and recalibrating display settings.
Related part information
Display cable #DC-2847 was used in similar cases. Currently in stock at Warehouse A.
AI-Powered Intelligence
Your team's expertise, amplified by AI.
AI handles the busywork—searching knowledge, surfacing solutions, capturing documentation. Your engineers stay in control of decisions and customer relationships.
Atlas
Resolution Assistant
Searches your knowledge base and past cases to surface relevant solutions. Your engineers review, adapt, and apply—AI just speeds up the search.
Knowledge Base
Instant Access
Service manuals, past cases, technical bulletins, engineer notes—all searchable in seconds.
Echo
Documentation Assistant
Captures notes, tracks diagnostic steps, and drafts RCA reports—so your engineers can focus on solving, not documenting.
Who We Serve
Built for industrial service operations.
Software, hardware, and onsite service—unified. Enterprise-grade security and control.
Industrial Automation OEMs
System Integrators
Service Organizations
Single-Tenant Hosting
Your own isolated instance. No noisy neighbors, no shared databases.
Your Data, Your Control
You own it. Export anytime. Delete anytime. No lock-in.
Deploy Anywhere
Our cloud, your cloud, or on-premise. We handle the infrastructure.
White-Label Ready
Your brand, your domain (free yourcompany.supportportal.ai included), plus a customer portal for seamless engagement.
Full Code Delivery
Complete source code handoff available. Build on top of it, customize it, or develop independently—it's yours.
Dedicated Support
We work as an extension of your team. Fast iterations, custom enhancements, and continuous improvements—your success is ours.
Product Architecture
Modular. Scalable. Yours.
Choose the modules that fit your needs. Deploy your way.
AI Service Operations Platform
End-to-end service management powered by AI
Ideal for organizations needing a complete service platform with customer engagement for service enablement.
AI Knowledge Copilot Platform
Your team's intelligent knowledge layer
Ideal for organizations with existing ticketing systems who want to add AI knowledge for faster issue resolution and intelligence.
Complete Platform
Operations + Knowledge, unified as one seamless experience
The most common choice—combines both platforms with bundled discount pricing.
Ready to unify your service operations?
Or email us at hello@dropletai.services
30-minute call • See your use case • No commitment