Privacy Policy

1. Introduction

DropletAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered service operations platform and related services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, and contact details when you register or request a demo.
• Service Data: Information you input into our platform, including service tickets, knowledge base content, customer interactions, and operational data.
• Communication Data: Records of your communications with us, including support requests and feedback.
• Payment Information: Billing details processed through secure third-party payment processors.

2.2 Information Collected Automatically

• Usage Data: How you interact with our platform, including features used, pages visited, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Log Data: Server logs, error reports, and performance metrics.

2.3 AI Processing Data

Our AI agents process your service data to provide intelligent automation, insights, and recommendations. This processing occurs within your dedicated tenant environment and is subject to strict data isolation protocols.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send administrative information, updates, and security alerts
• Respond to inquiries and provide customer support
• Train and improve our AI models (using anonymized and aggregated data only)
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our terms
• Protect against fraudulent, unauthorized, or illegal activity

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform (hosting, analytics, payment processing).
• Legal Requirements: When required by law, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256).
• Single-Tenant Architecture: Your data is isolated in dedicated environments.
• Access Controls: Role-based access with multi-factor authentication.
• Regular Audits: SOC 2 Type II certified security practices.
• Monitoring: 24/7 security monitoring and incident response.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon termination, we will delete or anonymize your data within 90 days, unless retention is required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing activities.
• Restriction: Request restriction of processing.

To exercise these rights, contact us at hello@dropletai.services.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and compliance with applicable data protection laws.

9. Cookies and Tracking

We use essential cookies to operate our platform and optional analytics cookies to improve our services. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: